Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects the personal information of individuals ("you," "your," or "user") who visit our website at coalfiredpizza-anthonys.click, place orders, interact with our digital services, or otherwise engage with our business. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website and services immediately.

1. About Us

Anthony's Coal Fired Pizza operates as a food service business in the United States, offering coal-fired pizza, appetizers, and other menu items through our restaurant locations and online ordering platform.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the information provided in the Contact Us section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at coalfiredpizza-anthonys.click
• Individuals who place online food orders through our website or third-party ordering platforms linked to our services
• Users who create accounts or register with our website
• Individuals who subscribe to our email newsletters, promotional offers, or loyalty programs
• Individuals who contact us for customer support or general inquiries
• Any person whose personal data we process in connection with operating our food service business

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to or referenced on our website. We encourage you to review the privacy policies of any third-party services you access through links on our site.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our website and services. The categories below describe the types of data we may collect:

3.1 Personal Identification Information

When you place an order, create an account, sign up for promotional communications, or contact us, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (for registered accounts)
• Date of birth (where required for age verification purposes)
• Payment card information (processed securely through third-party payment processors; we do not store full card numbers on our servers)

3.2 Order and Transaction Information

When you purchase food or other products through our platform, we collect information related to your transactions, including:

• Order history and items purchased
• Order preferences, dietary preferences, and special instructions
• Purchase amounts, transaction dates, and frequency of orders
• Delivery or pickup location preferences
• Promotional codes or discounts applied

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring URLs (the website you visited before arriving at ours)
• Search queries entered on our website
• Session duration and navigation paths
• Crash reports and performance data

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather analytical data. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies and how to manage your preferences.

3.5 Location Data

With your consent, we may collect precise or approximate location information to facilitate food delivery, identify nearby restaurant locations, or personalize content based on your geographic area. You may disable location tracking through your browser or device settings at any time.

3.6 Communications Data

When you contact us via email, telephone, online forms, or social media, we may retain records of those communications, including the content of your messages and any attachments, to assist with customer service and resolve disputes.

3.7 Marketing and Preferences Data

If you opt in to our marketing communications, we collect information about your marketing preferences, email open rates, click-through behavior, and responses to promotional campaigns.

3.8 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) that transmit order and contact information to fulfill your requests
• Social media platforms, if you choose to log in using a social media account or interact with our social media pages
• Analytics providers and advertising networks that supplement our understanding of user behavior
• Business partners and referral services

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our website or affiliated ordering platforms
• Managing your account and providing access to order history and preferences
• Coordinating delivery or pickup services
• Processing payments and sending order confirmations and receipts
• Communicating with you about the status of your orders

4.2 Customer Support

• Responding to your questions, complaints, and customer service requests
• Resolving disputes related to orders or payments
• Sending administrative communications, such as changes to our menu, policies, or terms

4.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve the functionality and user experience of our website
• Conducting internal research and development to enhance our menu offerings and services
• Monitoring website performance, identifying technical issues, and ensuring site security
• Generating aggregated, anonymized statistical data for business reporting purposes

4.4 Marketing and Promotional Communications

• Sending you newsletters, promotional emails, special offers, and updates about Anthony's Coal Fired Pizza, where you have opted in to receive such communications
• Serving personalized advertisements and sponsored content based on your browsing behavior and order history
• Conducting sweepstakes, contests, surveys, or loyalty reward programs
• Retargeting website visitors through third-party advertising networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at [email protected].

4.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Cooperating with law enforcement agencies and government authorities when required by law
• Protecting the rights, property, and safety of Anthony's Coal Fired Pizza, our employees, customers, and the public

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers may access your personal information only to the extent necessary to perform their contractual duties and are prohibited from using it for any other purpose. Categories of service providers include:

• Payment processors: Secure handling of payment card transactions
• Cloud hosting and IT infrastructure providers: Hosting our website and storing data
• Email marketing platforms: Delivering promotional communications
• Analytics providers: Analyzing website traffic and user behavior (e.g., Google Analytics)
• Food delivery platforms: Coordinating order delivery logistics
• Customer relationship management (CRM) software providers: Managing customer interactions and support
• Fraud prevention and security services: Detecting and mitigating fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable federal, state, or local laws, including the FTC Act and other consumer protection regulations
• Respond to valid requests from government authorities, including law enforcement agencies
• Protect our legal rights and interests or those of our customers and employees
• Prevent or investigate suspected fraud, cybercrime, or other illegal activities

5.3 Business Transfers

In the event that Anthony's Coal Fired Pizza undergoes a merger, acquisition, asset sale, restructuring, or other corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our website before your personal data is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, marketing, or analytics purposes. Such data does not identify any individual user and is not considered personal information under applicable law.

5.5 With Your Consent

We may share your personal information with other parties when you have provided explicit consent to such sharing, for example, when participating in co-branded promotions or partnership programs.

6. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS). Sensitive data, such as payment card information, is encrypted both in transit and at rest.
• Firewalls and Intrusion Detection: We deploy industry-standard firewall technology and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Personal data is accessible only to authorized employees and service providers who have a legitimate need to access it for business purposes. Role-based access controls limit data exposure.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS compliant payment processors. We do not store complete payment card numbers on our servers.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Internal data handling policies and procedures aligned with applicable privacy laws
• Background checks and confidentiality agreements for personnel with access to personal data
• Periodic review and updating of security protocols

6.3 Physical Safeguards

• Restricted physical access to servers and data storage facilities
• Secure disposal of physical records containing personal information

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws. We are committed to honoring these rights and providing you with a straightforward process for exercising them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, the CCPA and CPRA grant you the following rights with respect to your personal information:

To exercise any of the rights listed above, you may submit a verifiable consumer request by contacting us at:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you in writing of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect against fraudulent submissions.

7.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, we provide all users with the following general rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your account and associated personal data, subject to legal retention obligations.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

7.3 Authorized Agents

California residents may designate an authorized agent to submit a privacy rights request on their behalf. To do so, the authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us to confirm the agent's authority.

8. Data Retention Periods

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our general retention guidelines are as follows:

When personal information is no longer needed, we securely delete, anonymize, or destroy it in accordance with our internal data retention procedures and applicable legal requirements.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and deliver personalized content and advertisements. By continuing to use our website, you consent to our use of cookies in accordance with this section.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a web server when you visit a website. They allow the website to recognize your device on subsequent visits and store information about your preferences and browsing behavior.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your shopping cart and processing orders. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymous usage statistics (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as your preferred restaurant location, language settings, or saved order preferences.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing history and interests. These may be placed by us or by third-party advertising partners.

9.3 Managing Cookie Preferences

You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before new cookies are placed. Please note that disabling certain cookies may impact the functionality and performance of our website.

For more detailed information about the specific cookies we use and how to opt out, please refer to our full Cookie Policy, available upon request at [email protected].

9.4 Do Not Track Signals

Some browsers and devices send "Do Not Track" (DNT) signals to websites. At this time, our website does not respond to DNT signals from browsers. We will continue to monitor developments in this area and may update our practices accordingly.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 (or under the age of 16 for California residents, as defined under the CCPA/CPRA) without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will promptly investigate and delete any such information from our systems.

11. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States. Our website, servers, and business operations are primarily located within the United States. If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and submitting personal information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy. We take appropriate contractual and organizational measures to ensure that any international transfers of personal data are conducted securely and in compliance with applicable legal requirements.

If you are located in a jurisdiction with specific requirements for international data transfers (such as the European Economic Area or the United Kingdom), please note that our primary audience is US-based. If you have concerns about international data transfers, please contact us using the information in the Contact Us section below.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery applications, and other external services. This Privacy Policy applies only to our own website and does not govern the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before submitting personal information to them.

We are not responsible for the content, privacy practices, or data security measures of third-party websites, even if accessed through links on our site.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Notify registered users via email where required by applicable law
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

14. Filing a Complaint with a Data Protection Authority

If you are a California resident and believe that we have violated the CCPA/CPRA or other applicable privacy laws, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

California Privacy Protection Agency (CPPA)

• Website: https://cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

California Attorney General – Privacy Complaints

• Website: https://oag.ca.gov/privacy/privacy-complaints

Federal Trade Commission (FTC)

For general consumer protection matters, including privacy-related complaints, you may contact the FTC:

• Website: https://www.ftc.gov/complaint
• Phone: 1-877-382-4357

We strongly encourage you to contact us directly before filing a formal complaint so that we have the opportunity to address your concerns promptly.

15. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, your personal information, or your privacy rights, please contact us using the following details: