Refund Policy

Last Updated: June 4, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are committed to delivering a high-quality dining experience and ensuring customer satisfaction with every order. We understand that situations may arise where a refund, exchange, or cancellation is necessary. This Refund Policy outlines our procedures, eligibility criteria, and timeframes for handling such requests in a fair and transparent manner.

This policy applies to all purchases made through our website coalfiredpizza-anthonys.click, including online orders for delivery, takeout, catering services, and gift card purchases. Our practices comply with applicable United States federal consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as relevant state consumer protection regulations.

2. Eligibility Conditions for Refunds

We want every customer to be fully satisfied with their order. Refunds may be issued under the following conditions:

• Incorrect Order: You received items that were different from what you ordered (wrong pizza, wrong toppings, wrong size, etc.).
• Missing Items: Part of your order was missing upon delivery or pickup and was not subsequently fulfilled.
• Food Quality Issues: The food received was demonstrably inedible, improperly prepared, or not meeting reasonable quality standards (e.g., severely undercooked or burned beyond typical coal-fired preparation).
• Failed Delivery: Your order was confirmed and paid for but was never delivered within the expected timeframe and no suitable resolution was provided by the delivery service.
• Duplicate Charges: You were charged more than once for the same order due to a system or payment processing error.
• Technical Error: A confirmed technical error on our website or payment gateway resulted in an incorrect charge.
• Cancelled Orders: Orders that were cancelled within the eligible cancellation window (see Section 8).

To be eligible for a refund, you must be able to provide reasonable evidence of the issue (such as photographs, order confirmation numbers, or a written description of the problem).

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered:

Refund requests submitted outside of these timeframes will be reviewed on a case-by-case basis at the sole discretion of Anthony's Coal Fired Pizza management. We strongly encourage customers to contact us as soon as an issue is identified.

4. Non-Refundable Items and Services

Certain purchases are not eligible for refunds under any circumstances, unless required by applicable law. These include:

• Consumed food items: Orders that have been substantially consumed are not eligible for a refund unless there is a documented quality or safety concern.
• Customized orders: Items made to specific customer requests (e.g., custom pizza combinations, special dietary modifications) that were prepared correctly as ordered.
• Gift cards (used balance): Any portion of a gift card balance that has already been applied to a purchase.
• Promotional or discounted items: Items purchased as part of a limited-time promotion where the promotional terms explicitly state no refunds.
• Third-party delivery fees: Fees charged by third-party delivery services are not refundable through Anthony's Coal Fired Pizza; these must be addressed directly with the delivery provider.
• Service fees and platform fees: Non-refundable processing or convenience fees charged at the time of order placement, except in cases of duplicate charges or verified technical errors.
• Catering deposits for late cancellations: Deposits for catering orders cancelled less than 48 hours before the scheduled service date (see Section 8).

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow the steps below:

1. Gather Your Information: Before contacting us, have the following ready:
   • Your order confirmation number or receipt
   • The date and time of your order
   • A clear description of the issue
   • Photographs or documentation if applicable (especially for food quality issues or missing items)
   • The email address or phone number used to place the order
2. Contact Us: Reach out to our customer service team using one of the following methods:
   • Email: [email protected]
   • Website: coalfiredpizza-anthonys.click
3. Submit Your Request: Provide all relevant details in your message or call. Include your full name, order number, and a thorough explanation of the reason for your refund request.
4. Await Acknowledgment: Our team will acknowledge receipt of your refund request within 1–2 business days.
5. Review and Decision: Our team will investigate your claim and reach a decision within 3–5 business days. We may contact you for additional information during this review period.
6. Resolution: Once approved, your refund will be processed according to the timeframes outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once your refund has been approved, the processing time will depend on your original payment method:

Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account may vary depending on your bank or financial institution. Anthony's Coal Fired Pizza is not responsible for delays caused by banking institutions or payment processors once a refund has been initiated.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of the order was incorrect or missing, and the remainder of the order was delivered correctly.
• The food quality issue affected only certain items within the order.
• A catering order was partially completed or partially cancelled.
• A promotional discount was applied to the original order, and the refund amount reflects only the amount actually paid for the affected item(s).
• Delivery fees or service fees may be excluded from partial refund calculations where the delivery was successfully completed for the unaffected portions of an order.

The amount of a partial refund will be determined by our customer service team based on a fair assessment of the situation. We will communicate the refund amount and reasoning clearly before processing.

8. Cancellation Policy

8.1 Standard Online Orders (Delivery and Takeout)

Because our coal-fired pizzas and menu items are prepared fresh to order, we begin preparing your food shortly after your order is confirmed. As a result:

• Orders cancelled within 5 minutes of placement may be eligible for a full refund.
• Orders cancelled after 5 minutes but before preparation begins may receive a partial refund at our discretion.
• Once food preparation has begun, cancellations are generally not accepted and refunds will not be issued, except as outlined in Section 2.

To cancel an order, please contact us immediately at [email protected] or visit coalfiredpizza-anthonys.click.

8.2 Catering Orders

Catering orders require advance planning and ingredient preparation. The following cancellation terms apply:

• More than 72 hours before the event: Full refund of all amounts paid, including any deposit.
• Between 48 and 72 hours before the event: 50% refund of the total order value; the deposit may be retained.
• Less than 48 hours before the event: No refund will be issued. The full deposit and any pre-payments made are non-refundable.

We understand emergencies happen. If you need to cancel a catering order due to an unforeseen emergency, please contact us as soon as possible and we will do our best to work with you within the bounds of this policy.

9. Exchange Policy

Due to the nature of our food products, we generally do not offer direct item exchanges in the traditional sense. However, if you received an incorrect item, we will make every effort to:

• Prepare and deliver the correct item as quickly as possible (subject to operational availability and delivery area).
• Offer a store credit or discount on a future order if re-delivery is not feasible.
• Issue a refund for the affected item(s) if neither replacement nor store credit is an acceptable resolution for you.

Exchanges for gift cards are not permitted once issued. Gift cards are non-transferable and cannot be exchanged for cash unless required by applicable state law.

10. Dispute Resolution Process

We are committed to resolving all refund-related concerns amicably and efficiently. If you are not satisfied with our initial refund decision, the following dispute resolution steps are available to you:

10.1 Internal Escalation

If you disagree with the outcome of your refund request, you may request an escalation review by contacting us at [email protected] and clearly stating that you wish to escalate your dispute. A senior member of our management team will review your case within 5 business days.

10.2 Credit Card Chargebacks

You have the right to contact your credit card issuer or bank to dispute a charge. However, we encourage you to contact us first, as many issues can be resolved more quickly through direct communication. Initiating a chargeback before contacting us may complicate and delay resolution.

10.3 FTC and State Consumer Protection Agencies

As a consumer in the United States, you have rights under the Federal Trade Commission (FTC) Act and applicable state consumer protection laws. If you believe your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
• Your state's Attorney General office or state consumer protection agency

10.4 Informal Mediation

In the event of an unresolved dispute, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached after 30 days of good-faith effort, either party may seek informal mediation through a mutually agreed-upon mediator before pursuing formal legal action.

11. Changes to This Refund Policy

Anthony's Coal Fired Pizza reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to our website at coalfiredpizza-anthonys.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

12. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or questions regarding this policy, please reach out to our customer service team through the following channels:

We value your business and appreciate your trust in Anthony's Coal Fired Pizza. Our goal is to ensure that every interaction — from your first bite to your final transaction — exceeds your expectations. Thank you for giving us the opportunity to make things right.